L&D Trainer - Customer Service & Digital Learning

Goldman Sachs; Birmingham; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading global investment bank is seeking a Learning and Development Trainer in Birmingham. The role involves delivering and evaluating training programs, enhancing employee skills, and fostering a culture of continuous learning. Candidates must have excellent communication, training, and facilitation skills, along with at least one year of experience in a similar role. Competitive health and wellness benefits are provided, supporting employee growth both personally and professionally.

Benefits

Healthcare & Medical Insurance

Competitive vacation policies

Financial wellness programs

On-site fitness centers

Qualifications

• Minimum 1 year of experience in a Learning and Development delivery role.
• Must have knowledge of adult learning principles and instructional design methodologies.

Responsibilities

• Schedule and deliver training sessions on customer service and company policies.
• Evaluate the effectiveness of training programs and make improvements.

Skills

Training and facilitation skills

Strong communication skills

Organizational skills

Analytical mindset

Interpersonal skills

Proficient in Microsoft PowerPoint

Product knowledge in Banking and Savings

Education

CIPD Level 3 in Learning & Development

TAP training qualification or similar

Job description

A leading global investment bank is seeking a Learning and Development Trainer in Birmingham. The role involves delivering and evaluating training programs, enhancing employee skills, and fostering a culture of continuous learning. Candidates must have excellent communication, training, and facilitation skills, along with at least one year of experience in a similar role. Competitive health and wellness benefits are provided, supporting employee growth both personally and professionally.