Airport Customer Experience Specialist

Parking Network BV; Aberdeen City; On-site; GBP 27,000; Full time

Job summary

A leading parking service provider in Aberdeen Airport is seeking a Customer Service Advisor. This is a full-time role requiring 42 hours per week with a competitive salary of £26,863.20 annually. The ideal candidate will provide outstanding customer service, work under pressure, and possess effective communication skills. Responsibilities include serving customers, operating parking equipment, completing reports, and conducting patrols. A full driving license is essential for this role, and a benefits package is offered that includes training and a pension.

Benefits

Full Uniform

Training and development

Company Pension

Qualifications

• Demonstrable experience in customer service roles.
• Ability to handle challenging situations with a positive attitude.
• Strong team player who collaborates well with others.

Responsibilities

• Serve customers, ensuring a seamless tailored experience.
• Understand and operate parking equipment and pre-booking systems.
• Complete required report sheets and log sheets.
• Perform basic maintenance on payment machines and barriers.
• Conduct patrols according to site KPIs.

Skills

Customer service expertise

Strong communication skills

Ability to work under pressure

Education

Full driving license

Job description

A leading parking service provider in Aberdeen Airport is seeking a Customer Service Advisor. This is a full-time role requiring 42 hours per week with a competitive salary of £26,863.20 annually. The ideal candidate will provide outstanding customer service, work under pressure, and possess effective communication skills. Responsibilities include serving customers, operating parking equipment, completing reports, and conducting patrols. A full driving license is essential for this role, and a benefits package is offered that includes training and a pension.