Customer Service Advisor

Parking Network BV; Aberdeen City; On-site; GBP 27,000; Full time

Job summary

A leading parking service provider in Aberdeen Airport is seeking a Customer Service Advisor. This is a full-time role requiring 42 hours per week with a competitive salary of £26,863.20 annually. The ideal candidate will provide outstanding customer service, work under pressure, and possess effective communication skills. Responsibilities include serving customers, operating parking equipment, completing reports, and conducting patrols. A full driving license is essential for this role, and a benefits package is offered that includes training and a pension.

Benefits

Full Uniform

Training and development

Company Pension

Qualifications

• Demonstrable experience in customer service roles.
• Ability to handle challenging situations with a positive attitude.
• Strong team player who collaborates well with others.

Responsibilities

• Serve customers, ensuring a seamless tailored experience.
• Understand and operate parking equipment and pre-booking systems.
• Complete required report sheets and log sheets.
• Perform basic maintenance on payment machines and barriers.
• Conduct patrols according to site KPIs.

Skills

Customer service expertise

Strong communication skills

Ability to work under pressure

Education

Full driving license

Job description

Customer Service Advisor - Aberdeen Airport – Full time 42 Hours Per Week- £26,863.20 Per Annum

We're looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service within the Airport sector.

You'll join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.

As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Could you bring your spark to our Team?

Here's what you need to know before applying:

This is a working shift pattern of 4 on 4 off, 12 hour shifts working days and nights

Your key duties will include:

• Serving customers, ensuring they receive an easy and seamless tailored experience
• To understand and be fully familiar with the parking equipment, pre-booking system, ANPR system and other related equipment
• Completing report sheets and log sheets as instructed
• Carrying out relevant basic maintenance of payment machines and entry and exit barriers
• Ensure that patrols are carried out at all times in accordance with the sites KPI’s

So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?

Are you able to take initiative and make choices that are right for our customers?

Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you.

We'll ensure you're rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:

• Full Uniform
• Training and development
• Company Pension

For this role a Full driving license is essential.

With exciting projects and an atmosphere of fostering and support, staff have the chances to fulfil their potential while aiming for excellence in their work.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.