Leicester Energy Debt Recovery Advisor – Negotiation

Yu Energy; Leicester; On-site; GBP 25,000 - GBP 26,000; Full time

Job summary

A leading energy provider in Leicester is seeking an Early Arrears Advisor for a full-time position. You will negotiate with commercial customers to manage overdue debts and develop sustainable payment solutions. The ideal candidate will have strong negotiation and communication skills, along with a customer service background. This role offers a competitive salary of £25,000 - £26,000, quarterly bonuses, and numerous employee benefits including annual leave and development opportunities.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Refer a friend payment

Company sick pay

Death in service and critical illness cover

Qualifications

• Strong negotiation skills to maintain positive relationships.
• Previous experience as a Credit Controller or Collections Advisor is beneficial.
• Excellent communication and interpersonal skills.

Responsibilities

• Negotiate with customers to resolve overdue debts.
• Develop payment solutions tailored to customers' needs.
• Manage the debt recovery process from start to finish.
• Collaborate with teams for a unified approach.
• Provide performance updates to management.

Skills

Negotiation skills

Customer service background

Analytical mindset

Communication skills

Job description

A leading energy provider in Leicester is seeking an Early Arrears Advisor for a full-time position. You will negotiate with commercial customers to manage overdue debts and develop sustainable payment solutions. The ideal candidate will have strong negotiation and communication skills, along with a customer service background. This role offers a competitive salary of £25,000 - £26,000, quarterly bonuses, and numerous employee benefits including annual leave and development opportunities.