Tenancy Change Advisor: Customer Care & Collections

Yu Energy; Leicester; On-site; GBP 24,000 - GBP 26,000; Full time

Job summary

A utility service provider is seeking a Change of Tenancy Advisor to join their expanding team in Leicester. This full-time role offers an annual salary ranging from £24,750 to £26,000. The advisor will be responsible for managing customer queries, processing tenancy requests, and maintaining accurate records. Ideal candidates will possess effective communication and time management skills, with GCSE qualifications in Math and English. Benefits include generous annual leave and development opportunities.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Enhanced paternity, maternity and adoption policies

Qualifications

• Good level of communication skills, both verbal and written.
• Effective time management and multitasking capabilities.
• Experience in customer service roles, particularly over the phone.

Responsibilities

• Investigate and verify change of tenancy requests according to process.
• Handle inbound calls from customers regarding tenancy queries.
• Record written information accurately in systems.

Skills

Communication

Time Management

Customer Service

Office 365 skills

Attention to Detail

Education

GCSE Grade A-C in Math & English or Equivalent

Job description

A utility service provider is seeking a Change of Tenancy Advisor to join their expanding team in Leicester. This full-time role offers an annual salary ranging from £24,750 to £26,000. The advisor will be responsible for managing customer queries, processing tenancy requests, and maintaining accurate records. Ideal candidates will possess effective communication and time management skills, with GCSE qualifications in Math and English. Benefits include generous annual leave and development opportunities.