Visitor Experience & Volunteer Lead

Cofebirmingham; Birmingham; On-site; GBP 26,000; Full time

Job summary

A historic cathedral in Birmingham is looking for a Visitor Experience and Volunteer Co-ordinator. The ideal candidate will lead the visitor experience, manage and train volunteers, and ensure a welcoming environment to enhance visitor satisfaction and increase donations. This role requires collaboration with various teams to promote safety and accessibility. The position is based in Birmingham and offers a fixed 20-month contract with 30 hours per week. Ideal for someone passionate about heritage and community engagement.

Benefits

8% Employer’s Contributory Pension

29 days annual leave pro-rata

Qualifications

• Experience in managing volunteer teams is preferred.
• Strong communication and interpersonal skills.
• Ability to ensure visitor satisfaction and increase donations.

Responsibilities

• Lead the visitor experience at Birmingham Cathedral.
• Recruit and train front-facing volunteers.
• Collaborate with Verger team for visitor safety and accessibility.

Job description

A historic cathedral in Birmingham is looking for a Visitor Experience and Volunteer Co-ordinator. The ideal candidate will lead the visitor experience, manage and train volunteers, and ensure a welcoming environment to enhance visitor satisfaction and increase donations. This role requires collaboration with various teams to promote safety and accessibility. The position is based in Birmingham and offers a fixed 20-month contract with 30 hours per week. Ideal for someone passionate about heritage and community engagement.