Visitor Experience Lead: Heritage & Engagement

National Trust Group; Ripon; On-site; GBP 40,000 - GBP 50,000; Full time

Job summary

An esteemed heritage organization is seeking a passionate Visitor Experience Manager for Fountains Abbey & Studley Royal. You will lead the visitor experience and marketing teams, engaging diverse audiences and creating unforgettable experiences. This role will drive growth at the UNESCO World Heritage Site, focusing on innovative programming while balancing visitor needs and conservation. A collaborative spirit and creativity are essential, as is the ability to work effectively across teams. This job promises a meaningful impact on both visitors and the local community.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Discounts like gym memberships

Qualifications

• Demonstrable ability to lead, develop, and inspire teams of staff and volunteers.
• Proven ability to work across departments and with external partners.
• Strong experience gained in the heritage & cultural sector.

Responsibilities

• Drive growth at Fountains Abbey & Studley Royal.
• Lead the visitor experience, collections & marketing teams.
• Develop strategies to engage supporters and deliver great experiences.

Skills

Team leadership

Understanding of storytelling

Programming design skills

Experience with large scale programming

Creative interpretation skills

Job description

An esteemed heritage organization is seeking a passionate Visitor Experience Manager for Fountains Abbey & Studley Royal. You will lead the visitor experience and marketing teams, engaging diverse audiences and creating unforgettable experiences. This role will drive growth at the UNESCO World Heritage Site, focusing on innovative programming while balancing visitor needs and conservation. A collaborative spirit and creativity are essential, as is the ability to work effectively across teams. This job promises a meaningful impact on both visitors and the local community.