Front of House Manager

Get Grants Ltd; Castle Bromwich; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A charitable organization in Castle Bromwich is seeking a Front of House Manager to lead their commercial operations and enhance the visitor experience. The ideal candidate will have a proven track record in hospitality, excellent communication skills, and the ability to manage and motivate a diverse team. Responsibilities include driving profitability from the cafe and shop, ensuring a welcoming environment, and maintaining operational excellence. This is a unique opportunity to contribute to an exciting development project within the organization.

Qualifications

• Proven track record of running a profitable cafe or retail outlet, ideally within the charity, heritage, or leisure sector.
• Ability to engage with everyone from first-time visitors to long-standing volunteers.
• Experience in managing and motivating a diverse team, with an understanding of working with volunteers.
• An eye for detail, noticing small things that enhance the visitor experience.
• Ability to think quickly in a fast-paced environment, providing cost-effective solutions.
• Willingness to work weekends and bank holidays as required by the role.

Responsibilities

• Drive profitability and commercial growth through revenue generation and cost control.
• Create a welcoming atmosphere and manage the visitor experience.
• Ensure operational excellence and safety compliance.
• Oversee logistics and sustainability efforts.

Skills

Commercial Acumen

Exceptional Communicator

Team Builder

Standard-Driven

Problem Solver

Flexibility

Job description

Sector(s) Arts & Culture, Community Development, Environment & Conservation

Details

The Opportunity: Leading a Vibrant Visitor Experience

Are you a hospitality leader who knows how to balance a warm welcome with a sharp eye for the bottom line? Castle Bromwich Historic Gardens is seeking a dynamic Front of House (FOH) Manager to spearhead our commercial operations. We are looking for someone who can drive profitability, mentor a diverse team and ensure every visitor leaves with a lasting memory of our historic site.

As a small charity, we are custodians of the past, but we are focused on a thriving future. You will oversee our cafe, shop and visitor services, ensuring operational excellence, high standards, and a “green-conscious” approach that respects our heritage.

Key Responsibilities

1. Profitability & Commercial Growth

• Revenue Generation
• Cost Control
• Strategic Sourcing
• Staff Development
• Internal Communication

2. The Visitor Experience & Atmosphere

• Atmosphere Management

3. Operational Excellence & Safety

• Compliance
• Logistics
• Sustainability

About You (Person Specification)

• Commercial Acumen: A proven track record of running a profitable cafe or retail outlet, ideally within the charity, heritage, or leisure sector.
• Exceptional Communicator: Ability to engage with everyone from first-time visitors to long-standing volunteers with warmth and clarity.
• Team Builder: Experience in managing and motivating a diverse team, with a genuine understanding of the unique dynamics of working with volunteers.
• Standard-Driven: An eye for detail—you notice the small things that make a big difference to the visitor experience.
• Problem Solver: Ability to think on your feet in a fast-paced, seasonal environment, finding cost-effective solutions to daily challenges.
• Flexibility: Willingness to work weekends and bank holidays as required by the seasonal nature of the Gardens.

Our Commitment

• Excellence: Providing a high-quality sanctuary for our local community.
• Heritage: Protecting and celebrating a unique piece of Birmingham’s history.
• Sustainability: Working towards a greener future through sensible, impactful choices.

About our Cafe and Shop

Our cafe and shop are at the start of an exciting long term development. Currently we operate out of two connected wooden cabins in the atmospheric walled courtyard. The space offers a mixture of both challenges and benefits which require creative thinking and innovation to ensure success. We are currently at the start of a development project which will begin with the addition of a woodfire heated Yurt towards the end of 2026 and will see the development and building of a fully functioning indoor cafe and visitor centre over the next five years. This is an exciting time to begin involvement at our Trust as you will help take a leading role in seeing elements of these projects through.