Visitor Experience & Volunteer Co-ordinator

Cofebirmingham; Birmingham; On-site; GBP 26,000; Full time

Job summary

A historic cathedral in Birmingham is looking for a Visitor Experience and Volunteer Co-ordinator. The ideal candidate will lead the visitor experience, manage and train volunteers, and ensure a welcoming environment to enhance visitor satisfaction and increase donations. This role requires collaboration with various teams to promote safety and accessibility. The position is based in Birmingham and offers a fixed 20-month contract with 30 hours per week. Ideal for someone passionate about heritage and community engagement.

Benefits

8% Employer’s Contributory Pension

29 days annual leave pro-rata

Qualifications

• Experience in managing volunteer teams is preferred.
• Strong communication and interpersonal skills.
• Ability to ensure visitor satisfaction and increase donations.

Responsibilities

• Lead the visitor experience at Birmingham Cathedral.
• Recruit and train front-facing volunteers.
• Collaborate with Verger team for visitor safety and accessibility.

Job description

Visitor Experience and Volunteer Co-ordinator - Birmingham Cathedral

Responsible to: Head of External Relations

Hours: 30 hours per week

Salary: £25,956.00 per annum

Contract: This is a 20-month fixed contract (with potential for renewal)

Place of work: Colmore Row, Birmingham, B3 2QB

Pension: 8% Employer’s Contributory Pension subject to meeting auto enrolment criteria

Annual leave: 29 days (including pro-rata bank holidays entitlement) based on a 4-day working week. This role is subject to a 3-month probationary period. This post is subject to a Basic DBS check.

Birmingham Cathedral is the oldest building in the city centre still used for its original purpose. We are home to some remarkable treasures, as well as the largest green space in central Birmingham. Our cathedral is free to visit, and attracts over 200,000 people a year. Our visitors come to us for many different reasons - including to attend services, pray, reflect, light candles, learn about our heritage, take part in key civic events, and to enjoy a range of concerts and events held in our building or Cathedral Square throughout the year.

Main Responsibilities

• Leading the overall visitor experience at Birmingham Cathedral
• Providing a high-quality experience for anyone coming to the cathedral.
• Recruiting and training additional members to our front-facing volunteer team.
• Working with HR & Safeguarding Manager, supervising front-facing volunteers through inductions and ongoing support to deliver the safer recruitment process and compliance with safeguarding policies.
• Working to cathedral need, producing rotas and co-ordinating updates with volunteer teams and relevant colleagues.
• Developing a culture of welcome, where a sensitive approach to increasing donations from visitors is achieved
• Collaborating with the Verger team to ensure the safety, security and maximum accessibility of all visitors to the cathedral.
• Creating an environment where excellent welcome increases donations, giving, merchandise and event ticket sales and work with finance and fundraising colleagues as appropriate.
• Taking responsibility for creating excellent standards of presentation in all public facing areas of welcome & merchandising, maintaining high standards of care.
• Working with communications to ensure visitor experience reflects cathedral messaging – in digital, marketing materials and face-to-face.
• Supervising and developing work placement opportunities that link with the ethos of the cathedral e.g. probation service, work experience and other work placements.
• Monitoring statistics that relate to visitor numbers, income targets and visitor satisfaction, and report on these regularly.
• Developing excellent relationships with the wider cathedral team (staff, volunteers and congregation) to ensure the fulfilment of Chapter’s strategy and vision.
• Any other reasonable duties and responsibilities as may be required by Chapter.

More responsibilities and person specifications are included in the recruitment pack.

Closing date for applications: Wednesday 18 February at midday.

Interviews will be held on: Thursday 26 February 2026