Head of Pensions, Benefits & Outsourcing Governance

JSS Transform; Greater London; Hybrid; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading global provider of benefits administration is seeking a strategic Head of Pensions, Benefits and Outsourcing Solutions to oversee their service delivery model. This hybrid role in London requires an experienced leader skilled in vendor management and regulatory frameworks to ensure compliance and enhance service quality. Candidates should have a proven track record in outsourced operating models and be effective in influencing stakeholders across all levels. Competitive salary and a comprehensive benefits package are offered.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Hybrid working model

Qualifications

• Proactive leader with deep experience in outsourced operating models within pensions or financial services.
• Highly skilled in vendor management, contract negotiation, and commercial oversight.
• Knowledge of UK regulatory frameworks including FCA SYSC and data protection.

Responsibilities

• Own and evolve the company’s outsourcing strategy.
• Lead end-to-end vendor governance.
• Act as the central point of accountability for outsourced service arrangements.
• Strengthen operational resilience with robust controls.
• Build relationships with third-party suppliers and stakeholders.
• Drive continuous improvement in service quality.
• Provide guidance on regulatory expectations.
• Lead governance forums and present insights.

Skills

Outsourced operating models

Vendor management

Contract negotiation

Commercial oversight

Regulatory frameworks

Communication

Analytical

Organised

Job description

A leading global provider of benefits administration is seeking a strategic Head of Pensions, Benefits and Outsourcing Solutions to oversee their service delivery model. This hybrid role in London requires an experienced leader skilled in vendor management and regulatory frameworks to ensure compliance and enhance service quality. Candidates should have a proven track record in outsourced operating models and be effective in influencing stakeholders across all levels. Competitive salary and a comprehensive benefits package are offered.