Head of Pensions, Benefits and Outsourcing Solutions

JSS Transform; Greater London; Hybrid; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading global provider of benefits administration is seeking a strategic Head of Pensions, Benefits and Outsourcing Solutions to oversee their service delivery model. This hybrid role in London requires an experienced leader skilled in vendor management and regulatory frameworks to ensure compliance and enhance service quality. Candidates should have a proven track record in outsourced operating models and be effective in influencing stakeholders across all levels. Competitive salary and a comprehensive benefits package are offered.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Hybrid working model

Qualifications

• Proactive leader with deep experience in outsourced operating models within pensions or financial services.
• Highly skilled in vendor management, contract negotiation, and commercial oversight.
• Knowledge of UK regulatory frameworks including FCA SYSC and data protection.

Responsibilities

• Own and evolve the company’s outsourcing strategy.
• Lead end-to-end vendor governance.
• Act as the central point of accountability for outsourced service arrangements.
• Strengthen operational resilience with robust controls.
• Build relationships with third-party suppliers and stakeholders.
• Drive continuous improvement in service quality.
• Provide guidance on regulatory expectations.
• Lead governance forums and present insights.

Skills

Outsourced operating models

Vendor management

Contract negotiation

Commercial oversight

Regulatory frameworks

Communication

Analytical

Organised

Job description

Head of Pensions, Benefits and outsourcing solutions

Location: London (Hybrid)

Industry: Pensions & Financial Services

Salary: Competitive + Benefits

We’re recruiting a strategic, influential Head for a leading global provider of benefits administration and outsourcing solutions to lead the governance, performance, and evolution of their third‑party service delivery model.

As a growing London‑based pension provider, they rely on strong, trusted partnerships to deliver exceptional service for our members. They are seeking an experienced outsourcing leader who can drive excellence, ensure regulatory compliance, and shape our long‑term vendor strategy.

Key Responsibilities

• Own and evolve the company’s outsourcing strategy, ensuring alignment with business goals and regulatory requirements.
• Lead end‑to‑end vendor governance, including selection, onboarding, performance monitoring, and contract management.
• Act as the central point of accountability for all outsourced service arrangements across administration, technology, investment operations, and business support.
• Strengthen operational resilience, ensuring robust controls, SLAs, KPIs, and risk frameworks are in place.
• Build productive, collaborative relationships with third‑party suppliers, internal stakeholders, and senior leadership.
• Drive continuous improvement, identifying opportunities to enhance service quality, efficiency, and member experience.
• Provide expert guidance on regulatory expectations, including FCA/PRA outsourcing rules, operational resilience, and data security.
• Lead governance forums and present supplier performance insights to executive committees and the Board.

About You

You will thrive in this role if you are:

• A proactive leader with deep experience in outsourced operating models, ideally within pensions, investments, or wider financial services.
• Highly skilled in vendor management, contract negotiation, and commercial oversight.
• Knowledgeable about UK regulatory frameworks, including FCA SYSC, operational resilience standards, and data protection.
• An excellent communicator capable of influencing at senior and executive levels.
• Comfortable navigating complex environments, managing multiple stakeholders, and driving high‑quality outcomes.
• Analytical, organised, and able to balance strategic thinking with hands‑on delivery.

What We Offer

• A key leadership role shaping the future of our outsourced services.
• A collaborative, forward‑thinking culture committed to member excellence.
• Competitive salary, pension, and a comprehensive benefits package.
• Hybrid working model based in our London office.
• Opportunities for ongoing professional and career development.