Bristol IT Service Desk Technician - First-Line Support

Ayvens Group; Bristol; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A corporate service provider in Bristol is seeking an IT Service Desk Technician to deliver first-line helpdesk support. This role involves assisting customers with hardware and software issues via phone and email, maintaining service standards, and ensuring adherence to IT policies. The position offers a competitive salary ranging from £25,000 to £30,000, flexible working options, and benefits like a pension scheme and volunteering days. Candidates must be able to commute to the Bristol office five days a week.

Benefits

Pension scheme

25 days holiday plus bank holidays

Volunteering days

Flexible working options

Study leave where applicable

Enhanced parental leave

EV charging points

Bike storage

Shower & changing facilities

Car parking

Qualifications

• Experience in incident and service request management.
• Ability to learn new technologies and skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first line helpdesk support to customers.
• Maintain customer service standards for all support queries.
• Log calls on the call logging system and maintain documentation.
• Adhere to internal IT and security policies.

Skills

Incident and service request management

End-point management

Excellent communication skills

Time management

Organizational skills

Self-motivated

Job description

A corporate service provider in Bristol is seeking an IT Service Desk Technician to deliver first-line helpdesk support. This role involves assisting customers with hardware and software issues via phone and email, maintaining service standards, and ensuring adherence to IT policies. The position offers a competitive salary ranging from £25,000 to £30,000, flexible working options, and benefits like a pension scheme and volunteering days. Candidates must be able to commute to the Bristol office five days a week.