IT Helpdesk Technician — Proactive Client Support

FluidOne; Brighton; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading technology provider in Brighton is seeking a Support Technician to provide first point of contact support for clients' IT infrastructure. The role involves proactively resolving technical issues and ensuring systems are operational. Candidates should have a basic understanding of IT, experience with Windows, and excellent customer service skills. Benefits include health care and generous holiday entitlement.

Benefits

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Pension contribution – 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Department incentives

Qualifications

• Sound understanding of IT infrastructure.
• Experience with Windows systems configuration.
• Willingness to learn and cooperate in a team.

Responsibilities

• Provide first point of contact support to clients.
• Proactively resolve technical incidents and problems.
• Perform ongoing monitoring and maintenance.

Skills

Basic understanding of IT and terminology

Experience with Windows desktop operating systems

Experience in configuring wireless networks

Understanding of Microsoft Office suite & Microsoft 365

Excellent telephone manner

Problem solving and common sense

Tools

Windows Server

Ubiquiti

Job description

A leading technology provider in Brighton is seeking a Support Technician to provide first point of contact support for clients' IT infrastructure. The role involves proactively resolving technical issues and ensuring systems are operational. Candidates should have a basic understanding of IT, experience with Windows, and excellent customer service skills. Benefits include health care and generous holiday entitlement.