Night Concierge

Encoreestates; City of London; On-site; GBP 26,000 - GBP 31,000; Full time

Job summary

A leading concierge service provider in London is seeking a dedicated Concierge to deliver exceptional customer service and ensure building safety. The ideal candidate has strong communication skills and is proactive in resolving issues. This role offers competitive annual salary, 24 days of leave, and various perks including health services and a pension plan.

Benefits

24 Days Annual leave (Inclusive of Bank holidays)

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge or strong customer service/security background.
• Health & safety qualifications are advantageous.
• Positive attitude and ability to handle responsibilities.

Responsibilities

• Greet residents and visitors, handle queries.
• Address maintenance and emergency issues promptly.
• Conduct site walk-arounds for security.

Skills

Customer service experience

Excellent communication skills

Problem-solving

Attention to detail

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location:London, EC1V
• Annual Salary:£30,900
• Hours/Working Pattern:4 on 4 off, 7pm-7am

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can‑do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well‑being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan