Day Concierge

Encoreestates; Greater London; On-site; GBP 30,000 - GBP 32,000; Full time

Job summary

A property management company is seeking a Concierge to deliver outstanding customer service in London. Your responsibilities will include welcoming residents, problem-solving, maintaining security, and managing deliveries. The ideal candidate has strong communication skills and a proactive attitude. You will enjoy perks like annual leave, health services, and a pension plan. This role operates on a 4 on 4 off schedule. The salary is competitive, ranging from £30,000-£32,000 annually.

Benefits

24 Days Annual leave

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but strong customer service or security background is valued.
• Excellent written and verbal communication skills.
• Health & safety qualifications advantageous but not essential.

Responsibilities

• Greet residents and visitors warmly and assist with queries.
• Address issues promptly, escalating concerns as needed.
• Conduct regular site walk-arounds and monitor building safety.
• Handle and record deliveries for residents.
• Maintain presentation of the concierge area and lobby.
• Assist with health and safety checks on site patrol.
• Offer local area recommendations to enhance residents' experience.

Skills

Customer service

Problem-solving

Communication skills

Attention to detail

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London, EC1A
• Annual Salary: £30,000-£32,000
• Hours/Working Pattern: 4 on 4 off, 7am-7pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan