Day Concierge

Encoreestates; Greater London; On-site; GBP 29,000 - GBP 31,000; Full time

Job summary

A property management company in London is seeking a Concierge who is passionate about providing exceptional customer service. The successful candidate will welcome residents, address issues promptly, and maintain the building's safety and presentation. Experience in a concierge role or a strong service background is preferred, along with excellent communication skills. This position offers a competitive salary and various perks including annual leave and health services.

Benefits

24 Days Annual leave (Inclusive of Bank holidays)

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge or strong customer service/security background preferred.
• Positive, can-do attitude with attention to detail.
• Health & safety qualifications advantageous but not essential.

Responsibilities

• Greet residents and visitors, assist with queries and maintenance requests.
• Address issues promptly and escalate concerns as needed.
• Conduct site walk-arounds and monitor CCTV for safety.
• Handle deliveries and maintain the concierge area presentation.
• Report H&S hazards during site patrol and assist with safety checks.

Skills

Excellent communication skills

Problem-solving

Customer service background

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London, W2

• Annual Salary: £29,500 (Rising to £30,596 after probation)

• Hours/Working Pattern: 4 on 4 off, 7am-7pm

What You\'ll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.

• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.

• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.

• Maintain Presentation: Keep the concierge area and lobby looking presentable.

• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.

• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You\'ll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.

• Excellent communication skills – both written and verbal.

• Health & safety qualifications are advantageous but not essential.

• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)

• Cycle to Work Scheme

• MediCash

• SmartHealth – Online health services for you and your immediate family.

• Eye Care Vouchers to support your well-being.

• Perkbox Rewards to enjoy exclusive offers.

• Company Social Events

• Pension Plan