Day Concierge

Encoreestates; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading property management company in London is seeking a Concierge to join their dynamic team. The successful candidate will greet residents and manage queries, ensuring high standards of customer service. Responsibilities include conducting site patrols, managing parcel deliveries, and providing locals' advice. Candidates should have a strong customer service background and excellent communication skills. This is a fantastic opportunity for someone with a positive attitude and attention to detail.

Benefits

24 Days Annual leave

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge or strong customer service/security background.
• Excellent written and verbal communication skills.
• Positive attitude with a focus on maintaining high standards.

Responsibilities

• Greet residents and visitors, assist them with requests.
• Address maintenance issues and escalate emergencies.
• Conduct regular site patrolling for safety.
• Manage deliveries and communications effectively.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Job description

Overview

Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Brentford, London
• Annual Salary: £30,000
• Hours/Working Pattern: 4 on 4 off, 7am-7pm

Responsibilities

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pickup.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

Qualifications

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Benefits

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan