Remote Dutch Bilingual Case Manager – CX

Percepta, Llc; Remote; GBP 29,000; Full time

Job summary

A leading customer service firm is seeking a Dutch Bilingual Customer Experience Case Manager to deliver excellent customer experiences in the UK. This fully remote, full-time role involves managing customer cases, ensuring satisfaction, and liaising with dealers. Strong problem-solving skills and fluency in Dutch (and English) to a high level are required. The company offers generous leave, a pension scheme, private medical insurance, and more. Join us to make a difference in customer service!

Benefits

22 days annual leave plus bank holidays

Company pension

Life assurance of 4× annual salary

Private medical and dental insurance

Employee Assistance Program (EAP)

Cycle-to-work scheme

Discounts on brand-new vehicles

Qualifications

• Secondary education qualifications like GCSEs or equivalent.
• Fluency or proficiency in Dutch and German and/or English to a C1 or native level required.
• Ability to manage multiple tasks with strong time management for effective case management.

Responsibilities

• Manage individual customer cases from start to finish, ensuring satisfaction.
• Negotiate outcomes with customers and liaise with dealer networks daily.
• Keep accurate records of conversations and use innovative problem-solving.

Skills

Strong communication and writing skills

Problem-solving skills

Time management skills

Fluency in Dutch and German and/or English

Education

Secondary School qualifications (GCSE / O Levels / N/SVQ Level 1 & 2)

Job description

A leading customer service firm is seeking a Dutch Bilingual Customer Experience Case Manager to deliver excellent customer experiences in the UK. This fully remote, full-time role involves managing customer cases, ensuring satisfaction, and liaising with dealers. Strong problem-solving skills and fluency in Dutch (and English) to a high level are required. The company offers generous leave, a pension scheme, private medical insurance, and more. Join us to make a difference in customer service!