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Guest Experience Specialist – Evenings & Weekends

Chilledpubs

United Kingdom

On-site

GBP 20,000 - GBP 30,000

Full time

Today
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Job summary

A hospitality business in the UK is seeking a Helpdesk Agent to be the frontline of guest interactions. The role requires warmth, ownership, and calm judgement during guest communications. Responsibilities include responding to enquiries via live chat, email, and social media channels. Candidates should be available for evening and weekend shifts, with hospitality or guest-facing experience being a strong advantage. This position is based in the office at The Joiners Arms.

Qualifications

  • No prior Helpdesk experience required; hospitality or guest-facing experience is advantageous.

Responsibilities

  • Respond to guest enquiries via live chat, email, and social channels.
  • Work evenings and weekends, with changing rotas.
  • Be available for holiday cover and work from the office.

Skills

Guest interaction
Problem-solving
Communication
Empathy
Time management
Job description
A hospitality business in the UK is seeking a Helpdesk Agent to be the frontline of guest interactions. The role requires warmth, ownership, and calm judgement during guest communications. Responsibilities include responding to enquiries via live chat, email, and social media channels. Candidates should be available for evening and weekend shifts, with hospitality or guest-facing experience being a strong advantage. This position is based in the office at The Joiners Arms.
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