Customer Care Specialist – Growth & Support in Bath

TrueSpeed Communications Ltd; Bath; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A regional broadband provider in Bath is seeking a Customer Care Representative to provide a positive customer experience across multiple channels. The ideal candidate will have B2C customer service experience and be comfortable resolving complaints. This role is full-time, offering competitive benefits including access to health and wellbeing programs, career development opportunities, and onsite parking. Join a people-first company committed to connecting communities with reliable broadband.

Benefits

Access to employee benefits

Life insurance

Career development opportunities

Free onsite parking

Qualifications

• Experience in a B2C customer service environment (call centre, retail, or similar).
• Confident handling customer complaints through to resolution.
• Good listening skills to understand customer needs.

Responsibilities

• Handling customer queries across multiple channels professionally.
• Taking ownership of requests and complaints.
• Booking installations and guiding customers through processes.

Skills

B2C customer service experience

Handling customer complaints

Microsoft Office proficiency

Clear communication

Empathy

Positive attitude

Adaptability

Teamwork

Job description

A regional broadband provider in Bath is seeking a Customer Care Representative to provide a positive customer experience across multiple channels. The ideal candidate will have B2C customer service experience and be comfortable resolving complaints. This role is full-time, offering competitive benefits including access to health and wellbeing programs, career development opportunities, and onsite parking. Join a people-first company committed to connecting communities with reliable broadband.