IT Service Desk Specialist: End-to-End Support & Onboarding

provntalent; Glasgow; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading IT support provider is seeking an IT Support Specialist in Glasgow to deliver high-quality IT services. Responsibilities include managing software/hardware incidents, user support, and troubleshooting. Candidates should possess excellent communication skills and experience in IT support, familiar with Windows 10/11, Active Directory, and Windows Servers. Flexibility for evenings and weekends may be required. This role offers an opportunity to make a significant impact within a dynamic team environment.

Qualifications

• Previous experience in an IT support role.
• Able to work effectively alone and within your team.
• Flexibility to work evenings and weekends when required.

Responsibilities

• User support and communication with IT Service Desks.
• Management and support of internal hardware.
• Accurate ticket logging of IT incidents and requests.

Skills

Excellent communication skills

Strong customer service focus

Ability to troubleshoot

Independent work capability

Tools

Windows 10

Active Directory

Windows Servers

Job description

A leading IT support provider is seeking an IT Support Specialist in Glasgow to deliver high-quality IT services. Responsibilities include managing software/hardware incidents, user support, and troubleshooting. Candidates should possess excellent communication skills and experience in IT support, familiar with Windows 10/11, Active Directory, and Windows Servers. Flexibility for evenings and weekends may be required. This role offers an opportunity to make a significant impact within a dynamic team environment.