Hire Controller – Customer Success & Upsell Expert

Sunbelt Rentals; Aldridge, Dunstable; Hybrid; GBP 22,000 - GBP 30,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a Hire Controller to join their Customer Service team. The role involves managing customer inquiries, building strong relationships, and maximising upselling opportunities. Ideal candidates will have proven experience in customer service, excellent communication skills, and a commitment to continuous improvement. The position offers a flexible rewards package, including generous holiday allowance and employee recognition programs. Join a company that values its people and is committed to creating an inclusive culture.

Benefits

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in handling in-bound orders or sales enquiries.
• Experience in the hire or construction industry preferred but not essential.
• Good level of computer literacy in MS Office packages.

Responsibilities

• Manage customer inquiries from start to finish.
• Build relationships with customers to improve service.
• Maximise upselling opportunities based on product knowledge.

Skills

Customer service experience

Communication skills

Team collaboration

Adaptability

Computer literacy in MS Office

Job description

A leading equipment rental provider in the UK is seeking a Hire Controller to join their Customer Service team. The role involves managing customer inquiries, building strong relationships, and maximising upselling opportunities. Ideal candidates will have proven experience in customer service, excellent communication skills, and a commitment to continuous improvement. The position offers a flexible rewards package, including generous holiday allowance and employee recognition programs. Join a company that values its people and is committed to creating an inclusive culture.