Hire Controller - Customer Service & Upsell Expert

Sunbelt Rentals; Croydon; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading equipment rental provider seeks a Hire Controller to enhance customer experience. The successful candidate will manage inquiries, build relationships, and maximize upselling opportunities in a dynamic environment. Ideal applicants will have a background in Customer Service and possibly in the hire or construction industry. The role offers a comprehensive rewards package including generous holiday allowances and a supportive workplace culture.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in a Customer Service role.
• Comfortable making decisions in line with company policies.
• A commitment to continuous improvement.

Responsibilities

• Build relationships with customers and understand their needs.
• Maximise upselling opportunities through expert product knowledge.
• Handle customer inquiries via phone, email, and website.

Skills

Customer Service experience

Exceptional communication skills

Judgment and initiative

Team collaboration

Computer literacy in MS Office

Job description

A leading equipment rental provider seeks a Hire Controller to enhance customer experience. The successful candidate will manage inquiries, build relationships, and maximize upselling opportunities in a dynamic environment. Ideal applicants will have a background in Customer Service and possibly in the hire or construction industry. The role offers a comprehensive rewards package including generous holiday allowances and a supportive workplace culture.