Onsite Hire Controller – Customer Success

Sunbelt Rentals; Birmingham; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A leading equipment rental company seeks a Hire Controller in Birmingham, UK. The role involves building customer relationships, managing orders, and providing exceptional service within a dynamic environment. Candidates should have a strong background in customer service, effective communication skills, and the ability to adapt in a fast-paced setting. This position offers a comprehensive rewards package, including generous leave, life assurance, and professional development support.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in a Customer Service role handling in-bound sales enquiries.
• Exceptional communication skills for building relationships.
• A commitment to continuous improvement and process enhancement.

Responsibilities

• Deliver best-in-class service while managing orders and customer relationships.
• Communicate effectively with customers via phone, email, and website.
• Maximise upselling opportunities based on product knowledge.

Skills

Customer service experience

Communication skills

Product knowledge development

Team collaboration

Computer literacy in MS Office

Job description

A leading equipment rental company seeks a Hire Controller in Birmingham, UK. The role involves building customer relationships, managing orders, and providing exceptional service within a dynamic environment. Candidates should have a strong background in customer service, effective communication skills, and the ability to adapt in a fast-paced setting. This position offers a comprehensive rewards package, including generous leave, life assurance, and professional development support.