Customer Service Hire Controller - Build Relationships & Upsell

Sunbelt Rentals; Wakefield; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading equipment rental provider in Wakefield is seeking a Hire Controller to join their customer service team. In this role, you'll manage customer inquiries, ensuring exceptional service while maximizing upselling opportunities. The ideal candidate will have experience in customer service, strong communication skills, and a flexible approach for a fast-paced environment. The company offers a generous rewards package that includes a holiday allowance and employee recognition. Join us and make an impact in a successful team.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in a Customer Service role dealing with inbound enquiries.
• Ability to build relationships and satisfy customer needs.
• Flexible and adaptable approach in a fast-paced environment.

Responsibilities

• Deliver best-in-class customer service for incoming orders.
• Maximise upselling opportunities through product knowledge.
• Manage the entire customer journey from inquiry to post-hire feedback.

Skills

Customer service experience

Exceptional communication skills

Problem-solving and initiative

Team collaboration

Computer literacy in MS Office

Job description

A leading equipment rental provider in Wakefield is seeking a Hire Controller to join their customer service team. In this role, you'll manage customer inquiries, ensuring exceptional service while maximizing upselling opportunities. The ideal candidate will have experience in customer service, strong communication skills, and a flexible approach for a fast-paced environment. The company offers a generous rewards package that includes a holiday allowance and employee recognition. Join us and make an impact in a successful team.