Guest Service Agent

Hilton Worldwide, Inc.; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

An international hotel chain located in Cobham is seeking a Guest Service Agent to provide exceptional customer service and support the Food and Beverage & Reception Team. The role requires a friendly, positive attitude and eagerness to create memorable experiences. You will be responsible for taking and delivering food and drinks orders while working in a team-focused environment. The position offers a competitive salary, generous holiday allowance, and various employee benefits.

Benefits

Free meals when on duty

Career growth programmes

Team Member Travel Programme

High street discounts

28 days holiday increasing to 33 days

Qualifications

• Must be friendly, positive, and passionate about team collaboration.
• Demonstrated ability to provide exceptional customer service.
• Eager to create memorable experiences for guests.

Responsibilities

• Taking and delivering food and drinks orders.
• Demonstrating exceptional customer service.
• Creating memorable experiences for guests and colleagues.

Skills

Exceptional customer service

Team collaboration

Positive attitude

Job description

Job Description - Guest Service Agent (HOT0C9ET)

Work Locations

Hilton Cobham
Seven Hills Road, South Cobham, KT11 1EW

Salary: £12.47 per hour + Service Charge (30 Hours a week)

A World of Rewards

• Free and healthy meals when on duty
• Career growth through personal development programmes
• Corporate responsibility programmes (https://cr.hilton.com)
• Team Member Travel Programme – discounted hotel nights and 50% off food & beverages
• Team Member Referral Programme
• High street discounts via Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

You will join our Food and Beverage & Reception Team.

Responsibilities: Taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for guests and colleagues.

Qualities: Friendly, positive, passionate, eager to be part of a team of likeminded professionals.

Every Job Makes the Stay.

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical.