Night Receptionist

Hilton Worldwide, Inc.; Woking; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading hospitality company in Woking is seeking a Night Receptionist to provide exceptional service and manage guest interactions during the night shift. The ideal candidate has experience in customer service, strong communication skills, and a commitment to delivering a high standard of service. This role offers an hourly rate of £12.67, along with numerous perks such as discounted hotel stays and personal development opportunities. Join our vibrant team where every job contributes to an unforgettable guest experience.

Benefits

Hourly rate of £12.67

Uniform provided and laundered

Free and healthy meals when on duty

Career growth programs

Team Member Travel Program

High street discounts

28 days holiday

Discounted dental and health cover

Encouraged green travel

Qualifications

• Previous experience in a customer-focused industry is essential.
• A positive attitude with good communication skills is required.
• Ability to work both independently and as part of a team is important.

Responsibilities

• Provide exceptional reception services from check-in to check-out.
• Maximize room occupancy and use up-selling techniques.
• Ensure compliance with security and health regulations.

Skills

Customer service

Communication skills

IT proficiency

Education

High school certificate or equivalent

Job description

Overview

Night Receptionist – Job Number HOT0CAKV

Work Location: Hilton Woking, Church Street West Woking GU21 6AX

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Get ready to be part of something truly extraordinary at Hilton Woking. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breathtaking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

Rewards

• Hourly rate of £12.67
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel - We encourage green travel to work; biking, walking, carpooling, or using public transport. The hotel doesn’t own a car park; a permit can be purchased for a yearly fee or daily payment directly to the car park.

What will I be doing?

As a Night Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Job: Guest Services, Operations, and Front Office