Senior Support Engineer Apprentice: Incident Mgmt

Bango plc; United Kingdom; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A technology company seeks a committed individual for level 2 technical support. Responsibilities include mentoring first line support, documenting operational changes, and ensuring effective management of the Bango environment. The role requires a proactive attitude towards incident management and cross-functional collaboration. Working hours are Monday to Friday, 9:00am - 5:30pm with some flexibility for work-from-home study days.

Qualifications

• Demonstrated ability to provide technical support effectively.
• Knowledge in diagnosing and troubleshooting software issues.
• Ability to document guides and conduct workshops.

Responsibilities

• Provide level 2 technical support to Bango Partners.
• Mentor first line support engineers.
• Document and implement internal change requests.
• Monitor and configure platform settings to reduce false alarms.

Skills

Customer focused attitude

Technical expertise

Mentorship abilities

Incident management skills

Job description

A technology company seeks a committed individual for level 2 technical support. Responsibilities include mentoring first line support, documenting operational changes, and ensuring effective management of the Bango environment. The role requires a proactive attitude towards incident management and cross-functional collaboration. Working hours are Monday to Friday, 9:00am - 5:30pm with some flexibility for work-from-home study days.