IT Support Apprentice

Onteck Solutions Ltd; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A dedicated IT services company in the United Kingdom is offering an Advanced Level Apprenticeship in IT Digital Support Technician. The role involves supporting the Helpdesk Team with day-to-day IT tasks, managing support tickets, and providing technical support to customers through various channels. Apprentices will enhance their IT knowledge with both on-the-job and off-the-job training sessions, working towards Level 3 and Level 2 functional skills in mathematics and English.

Qualifications

• Support the Helpdesk Team with IT support tasks.
• Manage support tickets and resolve technical issues.
• Provide customer support via phone and email.

Responsibilities

• Log, update, and resolve customer technical issues.
• Work with RMM systems and cyber security tools.
• Perform health checks and assist with security posture.

Skills

IT support

Customer service

Technical documentation

Remote Monitoring & Management systems

Cyber security tools

Education

Level 3 Apprenticeship in IT Digital Support Technician

Level 2 Functional Skills in Mathematics

Level 2 Functional Skills in English

Job description

Onteck is a people‑first IT services company dedicated to delivering reliable, secure, and forward‑thinking technology solutions. Built on strong relationships and a genuine passion for helping others, Onteck supports businesses by making IT simple, proactive, and dependable.

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.

• Supporting the Helpdesk Team with day‑to‑day IT support tasks
• Managing support tickets by logging, updating, and resolving customer technical issues through a ticketing system
• Providing technical support to customers via phone and email, escalating complex issues when required
• Working with RMM (Remote Monitoring & Management) systems and cyber security tools to deliver proactive support
• Performing system health checks, patching, updates, and assisting with maintaining security posture
• Following documented processes and contributing to clear technical documentation
• Participating in in‑house training sessions and learning directly from experienced IT professionals

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

• Level 3 Apprenticeship in IT Digital Support Technician
• Level 2 Functional Skills in Mathematics (if applicable)
• Level 2 Functional Skills in English (if applicable)

You will be required to attend a half‑day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off‑the‑job training will also be required as part of the apprenticeship.

Monday to Friday, 8:30am - 5:00pm

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