ICT Apprentice: 1st Line IT & Network Support

Creative Networks Limited; Rochdale; On-site; GBP 18,000 - GBP 24,000; Full time

Job summary

A managed service provider in the United Kingdom seeks an apprentice to provide 1st Line IT Support and maintain network infrastructure. The role involves troubleshooting and delivering technical assistance both remotely and onsite. The successful candidate will develop client relationships and document processes while gaining practical IT skills. A full-time position may be offered upon apprenticeship completion, with exact shifts to be confirmed.

Qualifications

• Strong communication skills for client interactions.
• Ability to handle service tickets and respond to issues promptly.
• Familiarity with IT systems and infrastructure.

Responsibilities

• Provide 1st Line IT Support to our clients.
• Monitor and maintain network and server infrastructure.
• Handle calls, service tickets, and email requests through the Service Desk.
• Deliver both remote and on-site technical support.
• Respond quickly to system failures and technical issues.
• Create and maintain process documentation.
• Troubleshoot faults and ensure timely resolution.
• Build and maintain strong client relationships.

Skills

1st Line IT Support

Network and server maintenance

Troubleshooting

Client relationship management

Job description

A managed service provider in the United Kingdom seeks an apprentice to provide 1st Line IT Support and maintain network infrastructure. The role involves troubleshooting and delivering technical assistance both remotely and onsite. The successful candidate will develop client relationships and document processes while gaining practical IT skills. A full-time position may be offered upon apprenticeship completion, with exact shifts to be confirmed.