Digital Customer Lifecycle Program Lead

Darktrace Ltd; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A cybersecurity firm based in Greater London is seeking an experienced Program Manager to lead Digital Customer Success initiatives. This role focuses on ensuring customer value realization through effective health measures and risk mitigation strategies. The Program Manager will collaborate with various internal teams to align on project goals and enhance customer success strategies, making a significant impact on the business. Candidates should have strong program management experience, excellent communication skills, and a B.A./B.S. degree.

Qualifications

• Previous experience in cross-functional program management.
• Strong organizational skills and attention to detail.
• Ability to communicate complex topics clearly.

Responsibilities

• Drive customer health measures and risk mitigation programs.
• Monitor performance of new initiatives and confirm rollout plans.
• Build relationships with senior business leaders.

Skills

Customer success

Program management

Communication skills

Cross-functional collaboration

Data-driven approach

Education

B.A./B.S. degree or equivalent

Job description

A cybersecurity firm based in Greater London is seeking an experienced Program Manager to lead Digital Customer Success initiatives. This role focuses on ensuring customer value realization through effective health measures and risk mitigation strategies. The Program Manager will collaborate with various internal teams to align on project goals and enhance customer success strategies, making a significant impact on the business. Candidates should have strong program management experience, excellent communication skills, and a B.A./B.S. degree.