Case Manager

Odyssey House; Liverpool; On-site; GBP 30,000 - GBP 40,000; Part time

Job summary

A leading not-for-profit organization in Liverpool is seeking a dedicated Case Manager for a part-time role, focusing on providing intensive case management services for CALD individuals in a post-custodial support setting. The ideal candidate will have experience with high-risk groups, strong interpersonal skills, and the ability to develop culturally appropriate case plans. This role integrates collaboration with stakeholders to foster a culturally informed environment, ensuring positive outcomes for the communities served.

Qualifications

• Demonstrated experience in administering evidence-based validated assessment tools.
• Skill in developing culturally appropriate case plans.
• Knowledge of contemporary offender assessment and management approaches.

Responsibilities

• Provide intensive case management services in a multicultural setting.
• Develop and refine case plans tailored to CALD individuals.
• Establish robust relationships with stakeholders to foster a collaborative environment.

Skills

Experience in case management with high-risk groups

Ability to provide high-level advice on case management

Excellent communication skills

Multilingual abilities

Job description

Overview

Posted: 28/01/2026

Closing Date: 02/03/2026

Job Type: Part Time - Fixed Term Contract

Location: Liverpool

Job Category: Community Services and Development

Bring your skills, compassion and care to support people affected by alcohol and other drugs. Join our team at Odyssey House NSW and help us reconnect lives, families and communities.

Be part of the diverse and inclusive culture we’re building in which our clients, staff and broader community feel safe, respected and valued.

Take your opportunity to thrive at a leading not-for-profit where we trust in your limitless potential.

Odyssey House NSW’s trauma-informed services set us apart as a leader in the support service space for alcohol and other drugs dependency. Our teams help clients to meet their goals and address underlying trauma and mental health issues, while also developing new skills to improve all aspects of their lives.

We provide a diverse range of services to individuals, families and community education. Our services include withdrawal services; one-on-one assessment and treatment by psychologists and counsellors; group therapy; residential rehabilitation; and free education at Odyssey College.

Our organisation takes safeguarding children and young people seriously, and as an employee of Odyssey House NSW, you are required to meet the behaviour standards outlined in our Code of Conduct.

Find us at our head office in Redfern and at our network of residential rehabilitation and community sites which span across Greater Sydney, the Southern Highlands and Blue Mountains.

If you are interested in this opportunity, meet the selection criteria and believe you are a great fit for our organisation, apply using the link.

Only shortlisted applicants will be contacted.

Job Description

Odyssey House NSW is currently seeking a dedicated Case Manager to join our innovative and committed team within Multicultural Programs. This part-time role presents a unique opportunity to provide intensive case management services in a complex and rewarding environment focused on CALD individuals within a post-custodial support setting.

In this crucial Case Manager position within our Transitions Program team, your primary focus will be on serving CALD individuals. Your role will involve the use of culturally sensitive, evidence-based tools, the development and continuous refinement of case plans tailored to the unique cultural backgrounds of CALD individuals, and the implementation of case management strategies that are respectful and responsive to diverse cultural values.

A central component of this position is the design and implementation of specialised programs in community settings, addressing the specific needs of CALD individuals with complex needs who have had contact with the criminal justice system.

As the Case Manager, your role extends to establishing robust, culturally respectful relationships with stakeholders and fostering a collaborative, culturally responsive environment.

This challenging yet fulfilling role requires a professional who can guide and mentor their team in culturally appropriate practices, driving positive outcomes for the CALD communities we serve and leaving a lasting, positive impact through innovative and culturally informed approaches.

Desired Skills and Experience

• Demonstrated experience in case management, particularly with high-risk groups.
• Experience in administering evidence-based validated assessment tools.
• Skill in developing culturally appropriate case plans.
• Knowledge of contemporary offender assessment and management approaches.
• Ability to provide high-level advice on case management and rehabilitation.
• Experience in developing and maintaining effective relationships with key stakeholders.
• Skills in risk identification and response.
• Experience in peer verification, mentoring, and coaching.
• Understanding of the current context of AOD treatment in NSW, including Clinical Care Standards.
• Ability to engage with CALD individuals and communities.
• Multilingual abilities (speaks language(s) other than English).
• Excellent communication skills, including report or case note writing.
• Possession of a current NSW Driver's Licence.
• Legal right to live and work in Australia.
• National Criminal History Check.
• Working With Children clearance for paid employment.