Lead Service Desk Analyst - Healthcare (Hybrid, Essex)

3Dnet; Chelmsford; Hybrid; GBP 28,000 - GBP 30,000; Full time

Job summary

A leading UK health services provider is seeking two talented Service Desk Analysts to deliver top-notch support to an extensive user base of approximately 15,000 across 250 sites. The ideal candidates will ensure customer satisfaction, oversee incident management, and perform quality checks. This hybrid role requires 3 days in-office work, with a salary range of £28k-30k plus benefits. Join a dynamic organization that values innovation and excellence.

Benefits

Competitive salary

Benefits package

Opportunities for advancement

Qualifications

• Proven experience in a Service Desk Analyst role.
• Strong communication skills and customer-focused approach is essential.
• Ability to manage teams and tasks efficiently.

Responsibilities

• Ensure all customers receive the help they require.
• Act as Major Incident Manager during escalations.
• Manage Service Desk personnel and Rota system.

Skills

Customer service

Incident management

Team management

Quality assurance

Data reporting

Job description

A leading UK health services provider is seeking two talented Service Desk Analysts to deliver top-notch support to an extensive user base of approximately 15,000 across 250 sites. The ideal candidates will ensure customer satisfaction, oversee incident management, and perform quality checks. This hybrid role requires 3 days in-office work, with a salary range of £28k-30k plus benefits. Join a dynamic organization that values innovation and excellence.