Fleet Care Specialist – Uptime & Customer Service

Calex Uk; Coventry; Hybrid; GBP 23,000 - GBP 28,000; Full time

Job summary

A leading training firm in Coventry is hiring a Fleet Customer Care Agent to support the Uptime Command Centre Manager. The role focuses on minimizing vehicle downtime and ensuring customer satisfaction through effective communication. Candidates should have a strong background in customer service, preferably in an automotive context. The position offers a salary of up to £28,000 and includes benefits such as 25 days annual leave, healthcare options, and a hybrid working arrangement.

Benefits

Private GP and Healthcare Services

High Street Discounts

Discounted Gym Memberships

Life Assurance

Pension

Qualifications

• At least 1 year of customer service experience in a contact centre or dealership.
• Strong written and verbal communication skills, avoiding jargon.
• Ability to type a minimum of 35 words per minute.

Responsibilities

• Deliver effective customer management and communication.
• Respond to Fleet Customer Care cases through Salesforce.
• Research and identify root causes of customer enquiries.

Skills

Customer service experience

Automotive knowledge

Communication skills

Problem resolution

Flexibility and adaptability

Tools

Salesforce

Microsoft Office

Job description

A leading training firm in Coventry is hiring a Fleet Customer Care Agent to support the Uptime Command Centre Manager. The role focuses on minimizing vehicle downtime and ensuring customer satisfaction through effective communication. Candidates should have a strong background in customer service, preferably in an automotive context. The position offers a salary of up to £28,000 and includes benefits such as 25 days annual leave, healthcare options, and a hybrid working arrangement.