Medical Receptionist (Bank) – Calm, Patient‑Focused Front Desk

West Suffolk Clinical Commissioning Group; Colchester; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

A healthcare provider in Colchester is seeking a bank/casual medical receptionist to join their team. The role involves answering calls, booking appointments, and liaising with clinicians. The ideal candidate will have strong communication and IT skills, be patient-focused, and able to work under pressure. Benefits include NHS Pension, free parking, and NHS discounts. This position is flexible with no guaranteed hours, covering sickness and busy periods.

Benefits

NHS Pension

NHS/Blue Light discounts

Free parking

Flu vaccination

Cycle to work scheme

Qualifications

• Highly motivated team player with customer service/patient experience.
• Excellent communication skills and IT confidence.

Responsibilities

• Answering calls and helping patients access the right service.
• Booking appointments and processing prescription requests.
• Maintaining a tidy and safe reception/working area.

Skills

Good communication skills

IT confident

Friendly and calm manner

Team player

Patient-focused attitude

Ability to work well under pressure

Job description

A healthcare provider in Colchester is seeking a bank/casual medical receptionist to join their team. The role involves answering calls, booking appointments, and liaising with clinicians. The ideal candidate will have strong communication and IT skills, be patient-focused, and able to work under pressure. Benefits include NHS Pension, free parking, and NHS discounts. This position is flexible with no guaranteed hours, covering sickness and busy periods.