Patient Care Navigator & Front Desk (Part-Time)

West Suffolk Clinical Commissioning Group; Basildon; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A healthcare organization in Basildon is seeking a motivated and enthusiastic part-time receptionist to join its busy team. Responsibilities include managing the appointment system, greeting patients, and handling administrative queries. Applicants should have excellent communication, organizational, and IT skills, as well as experience in a reception or administrative role. The position offers an opportunity to impact the local community positively as part of a well-rated practice with a cohesive team committed to high-quality patient care. Benefits include an NHS Pension and free parking.

Benefits

NHS Pension

Free parking

Qualifications

• Previous experience in a reception or administrative position.
• Ability to manage multiple tasks efficiently.
• Experience in a busy practice setting is beneficial.

Responsibilities

• Greet patients and manage appointment systems efficiently.
• Answer phone calls and assist callers appropriately.
• Signpost patients to the correct services as needed.
• Process registration forms and manage administrative tasks.

Skills

Excellent communication skills

Organisational skills

IT skills

Experience working with the general public

Positive, calm, organized approach

Ability to multitask

Healthcare or customer service experience

Knowledge of primary care and SystmOne

Flexible and willing to work outside hours

Job description

A healthcare organization in Basildon is seeking a motivated and enthusiastic part-time receptionist to join its busy team. Responsibilities include managing the appointment system, greeting patients, and handling administrative queries. Applicants should have excellent communication, organizational, and IT skills, as well as experience in a reception or administrative role. The position offers an opportunity to impact the local community positively as part of a well-rated practice with a cohesive team committed to high-quality patient care. Benefits include an NHS Pension and free parking.