Passenger Assistant

Connected Local Government; Kendal; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A local council in Kendal seeks a Passenger Assistant to support children and vulnerable adults during transport. Your role includes ensuring passenger safety, assisting with boarding, and maintaining accurate records. Ideal candidates are caring and confident, with good record-keeping abilities. Positions are term-time only with flexible hours available. Full training will be provided, making this an excellent opportunity for individuals looking to make a difference in their community.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discounts schemes

Qualifications

• Must be willing to undertake safeguarding and health & safety training.
• Experience working with children or vulnerable adults is desirable but not essential.

Responsibilities

• Ensure safety and welfare of passengers from pick-up to drop-off.
• Assist with boarding and alighting, supporting the driver as needed.
• Maintain accurate records and follow risk assessments.

Skills

Caring

Confidence

Good record keeping

Job description

CTOT is the Council’s “in‑house” Transport Service. The team delivers home to school transport for mainstream and SEND pupils, and home to daycentre/training for adults with learning disabilities, across Westmorlandand Furness Council.

As a Passenger Assistant, you’ll play a vital role in supporting children with Special Educational Needs and Disabilities (SEND) and vulnerable adults on their journeys to school, college, or training.

You will ensure the safety and welfare of passengers from pick‑up to drop‑off, assist with boarding and alighting, and support the driver when needed. You’ll communicate effectively with parents, guardians, drivers, and schools, maintain accurate records, and follow risk assessments to keep everyone safe.

Join our dedicated team and make a real difference every day.

Who we are looking for…

We’re looking for caring, confident individuals who can remain calm in challenging situations, think on their feet, and be active and supportive throughout the journey. Good record keeping is desirable. You should be able to follow instructions and work as part of a team. You must be willing to undertake safeguarding and health & safety training (provided) and hold an enhanced DBS clearance.

Experience working with children or vulnerable adults is desirable but not essential—full training will be provided.

Working hours

• Term-time only, Monday to Friday
• Split shifts: approx. 07:30–09:30 and 14:30–16:30
• Flexible options available, including mornings or afternoons (job‑share basis)
• Opportunities for additional work outside term time on adult transport

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact

Helen Macdonald (Barrow Area Supervisor) on 07901828440, [e-mail] or

Julie Mattimore Business Partner (CTOT Transport Manager) on 07881250004, [e-mail]

To apply please click the Apply Now link below.