Passenger Transport Enhanced Passenger Assistant

Leeds Safe Roads Partnership; Leeds; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A public service organization seeks an Enhanced Passenger Assistant in Leeds to provide a safe transport experience for vulnerable clients. The role involves supporting individuals with varying degrees of difficulties, ensuring their safety and wellbeing. Ideal candidates will possess good communication skills, be approachable, and hold basic literacy. Applicants must complete the PATS PLUS training and an enhanced DBS check. This part-time, permanent role offers various employee benefits, including competitive salary and pension contributions.

Benefits

Competitive salary and annual leave

Membership of West Yorkshire Pension Fund

Flexible working arrangements

Career development opportunities

Staff wellbeing benefits

Qualifications

• Candidates must have a caring attitude toward vulnerable clients.
• An enhanced DBS check will be required.
• Post-holders need to be committed to safeguarding practices.

Responsibilities

• Attend to passengers’ personal needs and hygiene.
• Support passengers with complex medical needs.
• Establish good relationships with all passengers.
• Supervise and support the health and safety of pupils.

Skills

Good communication skills

Approachable and caring attitude

Ability to work as part of a team

Flexibility to changing needs

Good level of physical ability

Education

Basic numeracy and literacy skills

Willingness to complete PATS PLUS training

Job description

Job title: Enhanced Passenger Assistant

Hours: 16 hours

Contract:Permanent (Term time only)

Location:Westland Road, LS11 5SB

As a passenger assistant you will provide a safe and supportive transport experience to vulnerable clients, older people, children who are in care, children and young people with varying degrees of learning, emotional and physical difficulties.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About you

As a Passenger Assistant, you will bring to the role:

• Good communication skills and the ability to work as part of a team.
• Available to work on a split shift between core hours of 7-10am and 2-5pm, 16hrs weekly
• Flexibility to the changing needs of the service
• Approachable and caring attitude offering a warm welcome to passengers, families, carers and staff
• A good understanding of your responsibilities in regard of Health and safety
• An enhanced DBS will be required
• A good level of physical ability is needed

About the role

As our next Passenger Assistant, you will join a team that transports over 4,000 passengers to school/college or centres daily. We currently employ over 350 passenger assistants, and our team is growing due to increased demand for our service. You will be integral in supporting passengers ensuring their safety, conduct and wellbeing while on transport. You will enjoy working with people your approachability, warmth and enthusiasm will contribute positively to our passenger's day. You will need to support passengers on off transport so a good level of physical ability will be required.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates . Read our recruitment of ex-offenders policy .

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose Passenger transport is responsible for the provision of a safe transport service to the most vulnerable clients; older people, children who are in care and adults, children and young people with varying degrees of learning, emotional and/or physical difficulties.

Responsibilities

• To attend to the passengers’ personal needs, hygiene, first aid and wellbeing.
• To support passengers who may have complex medical needs and who may need emergency medical support.
• To communicate with passengers who require additional support with communication, including those passengers who use a mechanical system. The postholder may also be required to use British sign language, PECS cards and or Makaton.
• To use equipment as directed by the driver to support passengers.
• To support passengers who because of their physical needs may need to be transported in wheelchairs.
• To protect and distract passengers who may harm themselves or others whilst been transported.
• To supervise and support pupils ensuring their health, safety and wellbeing.
• To establish good relationships with all passengers and colleagues, acting as a role model and being aware of and responding appropriately to individual needs.
• To ensure the inclusion and acceptance of all pupils.
• To be aware of pupil problems and report any concerns to a responsible officer (parent/carer/school staff)
• To complete and provide passenger information as requested by a Supervising officer.
• As and when required to supervise a Passenger assistant on a lower grade, to ensure health, safety and welfare of passengers is met.
• To be aware of and to comply with policies relating to safeguarding, health and safety, data governance to report any concerns to a supervising officer.
• To support the council values.
• To attend and participate in relevant meetings, training and learning and development activities.
• Post-holders are required to attend a minimum of five days training per year.

Qualifications

Basic numeracy and literacy skills.

To be willing to undertake and complete the pass the PATS PLUS training course within six months of appointment.

Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate

Essential behavioural and other characteristics

• Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
• Able to understand and observe Leeds City Council policies and procedures
• Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
• Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters