Guest Experience Lead - Elevate Service & Reviews

Dalata Hotel Group; Bristol; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hotel group in the United Kingdom is seeking a Guest Experience Supervisor to enhance guest satisfaction and drive excellent standards. You will manage feedback across departments, encourage positive reviews, and lead corrective actions. The ideal candidate will have experience in a hospitality setting, be organised, and possess excellent interpersonal skills. This role offers various benefits including development opportunities and a performance-related bonus plan.

Benefits

50% Off F&B in all properties

€/£60 employee rate on rooms

30% off Friends & Family rate

Pension access

Performance-related bonus plan

Development Opportunities

Free employee meals on duty

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Staff Appreciation Initiatives

Qualifications

• Familiarity with hospitality industry standards.
• Experience in a 3/4-star hotel.
• Proficiency in English and computer literacy.

Responsibilities

• Ensure guest satisfaction proactively and reactively.
• Encourage satisfied guests to leave positive reviews.
• Gather complaints from various platforms for resolution.
• Perform daily checks on feedback sheets.
• Communicate necessary training to department heads.

Skills

Hospitality industry standards

Customer-oriented attitude

Organisational skills

Time management skills

Proficiency in English

Outgoing personality

Job description

A leading hotel group in the United Kingdom is seeking a Guest Experience Supervisor to enhance guest satisfaction and drive excellent standards. You will manage feedback across departments, encourage positive reviews, and lead corrective actions. The ideal candidate will have experience in a hospitality setting, be organised, and possess excellent interpersonal skills. This role offers various benefits including development opportunities and a performance-related bonus plan.