Customer Success Manager, Marketing Cloud - Strategic Lead

Salesforce, Inc.; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent tech company is looking for a Customer Success Manager to enhance customer satisfaction and success by fostering strong relationships and providing technical guidance. This role requires at least 7 years of experience in Technical Customer Success and familiarity with Salesforce products. Successful candidates will excel in communication and have a technical understanding of the Salesforce platform, including its Marketing Cloud features. Office flexibility with a minimum of 3 days in-office is expected.

Benefits

Support for work-life balance

Inclusive recruitment process

Qualifications

• 7+ years in Technical Customer Success or similar role.
• Experience with Salesforce Marketing Cloud or a competing platform.
• Exceptional communication and presentation skills.

Responsibilities

• Serve as a single point of customer accountability.
• Cultivate relationships with executive leadership.
• Communicate value and guide on Salesforce features.

Skills

Technical Customer Success

Salesforce CRM

SaaS platform use

Project leadership

Exceptional communication skills

Education

7 years of work experience

Experience with Salesforce Marketing Cloud

Tools

Salesforce Marketing Cloud

Salesforce Commerce Cloud

Job description

A prominent tech company is looking for a Customer Success Manager to enhance customer satisfaction and success by fostering strong relationships and providing technical guidance. This role requires at least 7 years of experience in Technical Customer Success and familiarity with Salesforce products. Successful candidates will excel in communication and have a technical understanding of the Salesforce platform, including its Marketing Cloud features. Office flexibility with a minimum of 3 days in-office is expected.