Strategic Customer Success Lead - Public Sector

Salesforce, Inc.; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading CRM company in Greater London is seeking a Customer Success Area Lead to collaborate with sales leaders and enhance customer retention. The ideal candidate will have over 6 years of experience in Sales or Customer Success within the SaaS industry, proficiency in Salesforce products, and a strong ability to manage complex discussions. This role emphasizes strong relationship management and data-driven decision-making to ensure customer success.

Benefits

Inclusive recruitment process

Access to diversity initiatives

Support for work-life balance

Qualifications

• 6+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
• Proficiency in Salesforce's product suite, with a keen understanding of its capabilities.
• Proven track record to forge and cultivate relationships, serving as a trusted advisor.

Responsibilities

• Collaborate with internal sales and customer success stakeholders to prioritize customer retention.
• Review Customer Success Scores and recommend options to support customer needs.
• Coordinate and support business review meetings with OU leads.

Skills

Sales

Customer Success

SaaS

Relationship Management

Data Analysis

Communication

Education

Relevant academic degree or equivalent experience

Tools

Salesforce product suite

Job description

A leading CRM company in Greater London is seeking a Customer Success Area Lead to collaborate with sales leaders and enhance customer retention. The ideal candidate will have over 6 years of experience in Sales or Customer Success within the SaaS industry, proficiency in Salesforce products, and a strong ability to manage complex discussions. This role emphasizes strong relationship management and data-driven decision-making to ensure customer success.