Aftersales Advisor – Customer Care & Tech Liaison

Lloyd Motor Group; Carlisle; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A family-run car retailer in Carlisle is looking for an Aftersales Advisor to enhance customer service and manage vehicle bookings. The ideal candidate will have excellent interpersonal and organizational skills, with a proactive approach to service. This role offers a competitive salary and numerous benefits, including 33 days of annual leave, a cycle-to-work scheme, internal training, and a supportive work environment that values employee contributions.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life Cover

Internal training

Discount scheme

Refer a friend incentive

Free staff parking

Qualifications

• Motivated with a proactive approach to customer service.
• Enjoy influencing the success of the Service department.
• Excellent interpersonal and organizational skills.

Responsibilities

• Deal with customers in a professional and courteous manner.
• Advise on technical queries and booking vehicles.
• Sell customer repairs, parts, and finalize invoices.

Skills

Customer service orientation

Interpersonal skills

Organizational skills

IT literacy

Tools

Kerridge

Job description

A family-run car retailer in Carlisle is looking for an Aftersales Advisor to enhance customer service and manage vehicle bookings. The ideal candidate will have excellent interpersonal and organizational skills, with a proactive approach to service. This role offers a competitive salary and numerous benefits, including 33 days of annual leave, a cycle-to-work scheme, internal training, and a supportive work environment that values employee contributions.