Service Delivery Supervisor

Cardiff Council; Cardiff; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A municipal council in Cardiff seeks a Supervisor for frontline waste operations. This full-time permanent position involves overseeing the operational team while ensuring excellent customer service. The ideal candidate should have experience in a large operational role, strong organizational skills, and knowledge of waste management. A Class 2 Driving License is a plus. This role requires maintaining professionalism and adherence to Council policies while delivering high standards of service.

Qualifications

• Experience in working within a large operational team.
• Ability to multi-task and take ownership of issues.
• Desirable to possess a Class 2 Driving License.

Responsibilities

• Provide day-to-day operational supervision for collection services.
• Maximize resources to ensure excellent customer service.
• Understand and operate in line with Council Policies and Procedures.

Skills

Excellent customer service skills

Good organization skills

Ability to work under pressure

IT literate in Microsoft packages

Working knowledge of waste and recycling operations

Job description

Cardiff is growing faster than any other capital city in Europe and we have a n exciting opportunity for a dynamic individual to join Street Scene Services, in the delivery of frontline waste operations providing a high standard of service to the businesses of Cardiff.

About the job

As a Supervisor, you will be provide day-to-day operational supervision and control for all areas within the scope of collection services. You will maximise all resources ensuring excellent customer services whilst maintaining the Council’s legislative responsibilities.

This post is full time with operational hours either 5.30am-15.15pm, 6am-15:45 or 6.30am-16.15pm Tuesday to Friday. You are contracted to work Good Friday. Where Christmas Day, Boxing Day or New Year’s day fall on a contracted working day, subsequent catch up days, which may include weekend working, will be a mandatory requirement.

What We Are Looking For From You

The successful candidate will have experience of working within a large operational team and direct public contact with excellent customer service skills.

In addition, the successful candidate will have good organisation skills, being able to work under pressure and meeting deadlines. You will need to be able to multi-task, take ownership of issues and be IT literate in most Microsoft packages.

Working Knowledge of waste and recycling operations is important. You will be able to quickly adapt to technologies used by the service. You will need to understand and operate in line with Council Policies and Procedures. You must maintain the reputation of the Council by adopting a professional and courteous approach.

Class 2 Driving License is desirable for this role.

Additional information

If you have any concerns around your ability to participate in a virtual interview process or after reading the Job Description, if you would like an informal discussion about the post please contact Stephen Connelly, Operations Controller on 029 20717710.

This vacancy is not suitable for post share.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:

• Job Category Environmental / Waste / Recycling
• Department Economic Development
• Working Pattern/Contract Type Full Time Permanent