Customer Service Advisor

Steer Automotive Group; City of Edinburgh; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A leading automotive repair firm in Edinburgh seeks a Customer Service Advisor to provide exceptional service in a busy environment. The successful candidate will manage customer interactions from initial contact to vehicle collection, ensuring satisfaction at every step. Ideal for someone with customer service experience and strong communication skills, the role offers a competitive salary and opportunities for career development. If you thrive in a team-focused setting and are passionate about customer care, we want to hear from you.

Benefits

Competitive salary

Performance-related bonus

Ongoing training

Career progression opportunities

Qualifications

• Previous experience in customer service or administration.
• Excellent communication and interpersonal skills.
• Confident IT skills and willingness to learn new systems.

Responsibilities

• Welcome customers in person and over the phone.
• Manage repair bookings and customer updates.
• Liaise with technicians and suppliers.
• Handle customer queries efficiently.
• Maintain accurate records.

Skills

Customer service experience

Excellent communication skills

Ability to multitask

IT skills

Job description

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Customer Service Advisor

At Steer Automotive Group, we’re proud to do things the right way. Guided by our values of Excellence, Innovation, and Integrity, we deliver outstanding service and continually improve the customer journey.

We’re now looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face and voice of our busy automotive repair centre in Edinburgh. This is a key front-of-house role where you’ll ensure every customer receives an exceptional experience from first contact through to vehicle collection.

Key Responsibilities

• Welcome customers in person and over the phone in a professional, friendly manner.
• Manage repair bookings, vehicle handovers, and customer updates.
• Liaise with technicians, insurers, and suppliers to ensure smooth communication.
• Handle customer queries and resolve issues efficiently and professionally.
• Maintain accurate records with strong attention to detail.

What We’re Looking For

• Previous experience in customer service or administration (automotive experience desirable but not essential).
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Confident IT skills and willingness to learn new systems.

What We Offer

• Competitive salary with performance-related bonus opportunities.
• Ongoing training and clear career development pathways.
• A supportive, team-focused working environment.

If you take pride in delivering great service and want to be part of a customer-first business, we’d love to hear from you.

Apply today and join the Steer Automotive Group team in Edinburgh.

Up to £27,000 per annum subject to skills and experience.

Experience

• Front-line customer service & support.
• Handling inbound & outbound calls.
• Booking &amp scheduling appointments.
• Vehicle repair progress updates.
• Complaint handling & resolution.