Customer Experience Advisor - FNOL (Steer Business Centre)

Steer Automotive Group; Coleshill Heath; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive service firm in Coleshill Heath is looking for a Customer Experience Advisor to provide exceptional customer support. In this role, you will manage claims and ensure a smooth claims journey for clients. Candidates should exhibit confident communication, multitasking abilities, and excellent organizational skills. Join us and take your career to the next level with opportunities for growth and development in a supportive team environment.

Benefits

Competitive salary plus performance-related bonus

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Wagestream – Financial Wellbeing app

Cycle to work scheme

Accredited ongoing training – paid for by the business

Career progression opportunities

Qualifications

• Excellent customer service skills and a friendly demeanor are essential.
• Ability to handle multiple tasks effectively in a fast-paced environment.
• Strong organizational skills to manage customer files accurately.

Responsibilities

• Deliver outstanding service to customers and work providers.
• Accurately log and manage new claims in a timely manner.
• Handle multiple tasks with precision and professionalism.
• Support the team to consistently meet service level targets.
• Manage all aspects of the customer journey, including inquiries and complaints.

Skills

Confident communication style

Multitasking

Organisational skills

Attention to detail

Job description

Birmingham Business Park Solihull Parkway B37 7YN

Ref: VA3375

#OFE

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

AtSteer Automotive Group, we’re committed to doing things the right way – deliveringexcellencein every interaction, embracinginnovationto improve the customer journey, and operating withintegrityin all that we do.

Are you passionate about providing exceptional customer service? Do you thrive in a busy, fast-paced environment? If so, we’d love to hear from you!

We’re looking for a Customer Experience Advisor to join our Central Claims (First Notification of Loss) team. In this front-line role, you’ll be the first point of contact for new clients and work providers, delivering a seamless and supportive claims journey by phone and email.

What You’ll Be Doing:

Delivering outstanding service to customers and work providers from the very first contact

Accurately logging and managing new claims in a timely and efficient manner

Handling multiple tasks with precision and professionalism

Supporting your team to consistently meet service level targets

Keeping customer files accurate and up to date across multiple systems

Managing all aspects of the customer journey, including handling enquiries and resolving complaints

What You’ll Need:

A confident, friendly, and professional communication style

Proven ability to multitask in a fast-moving environment

Strong organisational skills and attention to detail

If you're ready to be part of a dynamic team where your work truly matters, apply today and take the next step in your career with us.

Front-line customer service & support, Handling inbound & outbound calls, Booking & scheduling appointments, Vehicle repair progress updates, Complaint handling & resolution