Customer Service Advisor

Steer Automotive Group; Birmingham; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading automotive services provider in Birmingham is seeking a friendly and organized Customer Service Advisor to enhance customer interactions at their busy repair center. Responsibilities include greeting customers, managing bookings, and ensuring effective communication with technicians. Ideal candidates will possess strong communication skills and a background in customer service, with opportunities for ongoing training and career progression. If you thrive in a fast-paced environment and are motivated by providing exceptional service, apply today.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays plus additional days with service

Pension contributions

Enhanced parental leave

Wagestream for financial wellbeing

Cycle to work scheme

Ongoing training and career development

Qualifications

• Proven experience in a customer service or administrative role.
• Automotive industry experience beneficial but not essential.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Greet customers warmly, both in person and over the phone.
• Manage repair bookings and vehicle handovers.
• Liaise with technicians to ensure smooth communication.

Skills

Strong communication and interpersonal skills

Ability to remain calm under pressure

Good IT skills

Job description

• Competitive salary plus performance related bonus


• 29 days holiday including public holidaysplus additional days with service


• Pension contributions


• Enhanced parental leave


• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.


• Talk to us about flexible working


• Cycle to work scheme


• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  


• Steer Academy provides accredited ongoing training – paid for by the business


• Opportunities for career progression

At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.

We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

Key Responsibilities

• Greet customers warmly, both in person and over the phone


• Manage repair bookings, vehicle handovers, and updates throughout the process


• Liaise with technicians, insurers, and suppliers to ensure smooth communication


• Handle queries and resolve any issues promptly and professionally


• Keep accurate records and maintain a high level of attention to detail

What We’re Looking For

• Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)


• Strong communication and interpersonal skills


• Ability to remain calm under pressure and handle multiple tasks efficiently


• Good IT skills and the ability to learn new systems quickly

What We Offer

• Competitive salary with performance-based bonus opportunities


• Ongoing training and career development


• A supportive, team-focused working environment

If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.

Front-line customer service & support, Handling inbound & outbound calls, Booking & scheduling appointments, Vehicle repair progress updates, Complaint handling & resolution