Customer Experience Advocate - Betting Shop

William Hill PLC; Greater London; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A well-known retail betting company is seeking a part-time Customer Service Representative in Greater London. This role emphasizes excellent customer service and strong interpersonal skills. Responsibilities include welcoming customers, processing bets, and assisting with queries. The position offers competitive pay with benefits such as a London Weighting Allowance, annual pay review, and opportunities for growth. Join a team that values trust and empowerment, and be part of an exciting environment delivering an exceptional betting experience.

Benefits

Annual pay review

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development

Qualifications

• Age 18+ (it’s a legal requirement).
• Strong interpersonal skills to engage with customers.
• Passion for delivering great customer service.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers demonstrate how to use betting terminals.
• Build relationships with customers and provide excellent service.
• Champion safer gambling and support managers as needed.

Skills

Strong interpersonal skills

Empathy

Customer service passion

Job description

A well-known retail betting company is seeking a part-time Customer Service Representative in Greater London. This role emphasizes excellent customer service and strong interpersonal skills. Responsibilities include welcoming customers, processing bets, and assisting with queries. The position offers competitive pay with benefits such as a London Weighting Allowance, annual pay review, and opportunities for growth. Join a team that values trust and empowerment, and be part of an exciting environment delivering an exceptional betting experience.