Retail Customer Experience Associate (Betting Shop)

Betfred Group; United Kingdom; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A prominent betting company in the United Kingdom is searching for an Assistant Sales Manager to join their retail teams. The role involves enhancing customer experiences, processing bets, and maintaining a welcoming environment. Ideal candidates will have outstanding customer service skills and a keen interest in sports and gaming. With opportunities for both full-time and part-time roles, you can find a position that fits your schedule. The company is committed to responsible gambling and offers a supportive work environment.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity and paternity pay

Life milestone rewards

Recognition scheme with retailer points

Comprehensive financial wellbeing package

Mental health support services

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.

Responsibilities

• Processing customers’ bets in a timely manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well‑presented environment.
• Being a team player to improve customer experience.
• Handling cash transactions with care and accuracy.
• Following age verification processes.

Skills

Outstanding customer service skills

Ability to engage all customers

Passion for sports, betting, and gaming

Eagerness to learn and develop

Job description

A prominent betting company in the United Kingdom is searching for an Assistant Sales Manager to join their retail teams. The role involves enhancing customer experiences, processing bets, and maintaining a welcoming environment. Ideal candidates will have outstanding customer service skills and a keen interest in sports and gaming. With opportunities for both full-time and part-time roles, you can find a position that fits your schedule. The company is committed to responsible gambling and offers a supportive work environment.