Retail Customer Experience Associate (Betting Shop)

Betfred Group; Farnham; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading betting company in the UK is seeking an Assistant Sales Manager to enhance customer experiences in retail. Responsibilities include processing bets, addressing customer inquiries, and maintaining a welcoming environment. Candidates should have excellent customer service skills, the ability to work flexible hours, and a passion for the betting industry. The role offers opportunities for training and professional development, with additional benefits including bonuses and financial wellbeing packages.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity and paternity pay

Long-service recognition

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and authorized to work in the UK.
• Outstanding customer service skills to engage customers.
• Passion for sports, betting, and gaming is a plus.

Responsibilities

• Process customers’ bets promptly.
• Handle customer queries efficiently.
• Engage customers with knowledge of products and promotions.
• Support promotional events.
• Maintain a welcoming environment for customers.
• Be a team player to improve customer experience.
• Handle cash transactions accurately.
• Follow age verification processes.

Skills

Customer service skills

Ability to work evenings and weekends

Eagerness to learn and develop

Job description

A leading betting company in the UK is seeking an Assistant Sales Manager to enhance customer experiences in retail. Responsibilities include processing bets, addressing customer inquiries, and maintaining a welcoming environment. Candidates should have excellent customer service skills, the ability to work flexible hours, and a passion for the betting industry. The role offers opportunities for training and professional development, with additional benefits including bonuses and financial wellbeing packages.