Customer Experience Associate - Part-Time

William Hill PLC; England; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading betting company in England seeks a Customer Service Representative to deliver an excellent service experience. This part-time role involves welcoming customers, processing bets, and assisting with queries. Ideal candidates are 18+, passionate about customer service, and possess strong interpersonal skills. Benefits include an annual pay review, holiday entitlement, and personal development opportunities. Join a culture built on trust and belonging, fostering your career growth with support and incentives.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday entitlement

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development

Qualifications

• Age 18+ (it's a legal requirement).
• Have a passion for delivering great customer service.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers demonstrate how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.

Skills

Strong interpersonal skills

Empathy skills

Customer service

Job description

A leading betting company in England seeks a Customer Service Representative to deliver an excellent service experience. This part-time role involves welcoming customers, processing bets, and assisting with queries. Ideal candidates are 18+, passionate about customer service, and possess strong interpersonal skills. Benefits include an annual pay review, holiday entitlement, and personal development opportunities. Join a culture built on trust and belonging, fostering your career growth with support and incentives.